Five years after opening to the public in 2010, Gautrain was making around 15-million trips a year. Then the Covid-19 pandemic hit, and trips on the urban high-speed train dropped to 2.6-million. Although things have started to improve, rates are still far from what they used to be.

In the 2022/23 financial year, the number of trips increased to 7-million, a 64% increase on the year before. However, numbers would need to double to match what they were in 2015/16.

‘Like most public transport systems, Gautrain has had to adapt to a new normal of a society that no longer requires public transport in the same shape and form as before,’ says William Dachs, the CEO of the Gautrain Management Agency.

Gautrain operates across Johannesburg, Tshwane and Ekurhuleni and connects to OR Tambo International Airport. The agency has recently introduced promotions such as student discounts and half-price trips in efforts to attract commuters.